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Mar
22
Forum Login "Loop"
Posted by Tony Romanelli on 22 March 2017 10:35 PM

We are aware that some users may be getting caught in a login loop where you click “login” on the forums and simply get re-directed back to the forum index. If this sounds like you – there is a simple solution. This issue is caused by your browser still being connected to the old forum. To fix the problem, please visit http://account.frontwirestudios.com and click SIGN OUT in the top right. Once done you should be able to log into the forums as normal.

If you still have an issue logging in after taking the above course of action, or you encounter any other issues, please open a support ticket.


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Feb
16
Forum Issue: Invalid Confirmation Token Error
Posted by Tony Romanelli on 16 February 2017 11:00 AM

Update 3/20/2017

This should now be fixed with the new update to the forum software. 

 

ORIGINAL POST BELOW

 

Hello!

We are currently aware of an issue where users attempting to register on the forums via their Steam account are receiving the error Invalid Confirmation Token when confirming their email address. Due to this error, we are temporarily removing the Steam Registration option until a fix can be implemented.

In the event you have been affected by this bug, please open a support ticket at http://support.frontwirestudios.com with the following information:

  • Your forum username
  • The email address you used to register

A member of our team will assist you in getting your account up and running.

We apologize for any inconvenience caused by this issue. Once a fix has been implemented, this post will be updated.


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Dec
19
New Support Center
Posted by Tony Romanelli on 19 December 2016 06:26 PM

We have recently migrated to a new support system. Due to this migration, all user accounts and data has been wiped from the previous system. All users will be required to register a new account on this system.


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